Privacy Policy

This Privacy Policy describes how Threlt ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information we collect

We collect information that you voluntarily provide to us, information collected automatically when you use our website, and information received from third-party service providers.

Information you may provide includes your name, billing address, shipping address, email address, telephone number, payment-related information, order history, communications with our customer support team, and any other information you choose to provide.

We may automatically collect certain information when you visit our website, including your IP address, browser type, device information, operating system, website usage data, referring websites, pages viewed, and interaction data. This information helps us operate, maintain, improve, and secure our website and services.

How we use your information

We may use your personal information to process and fulfill orders, verify transactions, provide customer support, manage returns and refunds, communicate regarding purchases, improve website functionality, personalize user experiences, conduct analytics, prevent fraud, comply with legal obligations, enforce our agreements, and protect our business interests.

If you subscribe to receive marketing communications, we may use your email address to send promotional messages, product updates, and store news. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the email.

Consent

By providing personal information to complete a transaction, place an order, arrange delivery, process a payment, submit a return request, or otherwise interact with our services, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

Where consent is required by applicable law, you may withdraw your consent at any time by contacting us at support@threlt.com. Withdrawal of consent will not affect any processing that occurred prior to such withdrawal.

Disclosure of information

We may disclose your personal information where required by law, to comply with legal obligations, respond to lawful requests from governmental authorities, protect our rights and property, investigate fraud, enforce our Terms of Service, or protect the safety of our customers and business.

We may also disclose personal information to trusted service providers that assist us in operating our business, including payment processors, shipping providers, website hosting providers, analytics providers, marketing partners, and customer support services.

Shopify platform

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services. Your information may be stored through Shopify's data storage systems, databases, and applications. Shopify maintains security measures designed to protect customer information.

If you use a direct payment gateway to complete your purchase, payment information is processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Payment information is handled and stored by authorized payment providers as necessary to complete your transaction. We do not store complete payment card details on our own servers.

Third-party services

We may use third-party service providers to assist with website operations, payment processing, shipping, analytics, advertising, fraud prevention, and customer support. These providers may collect, process, or store personal information only as necessary to perform services on our behalf.

Third-party providers maintain their own privacy policies and practices. We encourage you to review those policies before providing information to such providers.

Analytics and advertising

We may use analytics and advertising tools, including Google Analytics and similar technologies, to understand website traffic, measure marketing effectiveness, improve our services, and personalize content and advertising.

Cookies and tracking technologies

Our website uses cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and deliver relevant content and advertising.

Your privacy rights

Depending on your state of residence and applicable law, including California law, you may have rights to access, correct, delete, or obtain a copy of your personal information, as well as rights relating to targeted advertising and information sharing.

To submit a privacy request, contact us at support@threlt.com. We may verify your identity before fulfilling a request.

Sale or sharing of personal information

We do not sell personal information for monetary compensation. However, certain analytics and advertising activities may constitute "sharing" under applicable privacy laws. Where required by law, consumers may exercise applicable opt-out rights by contacting us.

Data retention

We retain personal information only as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to this privacy policy

We may update this Privacy Policy periodically. Any changes will become effective upon posting the revised version on our website.

Contact information

If you have questions regarding this Privacy Policy or wish to exercise any applicable privacy rights, please contact us.